At Quargo, we prioritize your complete satisfaction with every purchase. We aim to make the return and refund process clear, transparent, and customer-friendly.

Eligibility for Returns:

  • Returns are accepted only for unused items, returned in their original packaging and condition as received.
  • To ensure a smooth return process and to protect against misuse, we request customers to record an unboxing video or take clear photos of the product at the time of opening. In case of any damage claims, these visuals will be required as proof for verification before approving a return or replacement.
  • The following items are non-returnable:
    • Personalized or customized products
    • Intimate or sanitary goods
    • Perishable goods
  • Please review product-specific return eligibility details provided on the product page or consult our Customer Support team before placing an order.

Return Process:

  • To initiate a return, please contact our Customer Support team within 7 days of receiving the product or submit a return request through our website.
  • Provide your order number and reason for the return to help us process your request quickly.

Return Shipping:

  • Return shipping costs may be borne by either the customer or Quargo, depending on the reason for return.
  • Our Customer Support team will guide you through the return shipping instructions.
  • We strongly recommend using a trackable shipping service for all returns.

Refunds:

  • After receiving and inspecting the returned item, we will process your refund.
  • Refunds will be credited to the original source of payment (e.g., bank account, credit card, UPI wallet) within 7–10 business days after approval.
  • Refund processing time may vary depending on your bank or payment provider.

Exchanges and Replacements:

  • If you opt for a replacement instead of a refund, we will dispatch the replacement product within 3–5 business days after receiving and verifying the returned item.
  • Once the replacement product is dispatched, it will be delivered within standard delivery time, that is 7-10 business days across India.
  • Replacement shipping timelines may vary slightly based on product availability and your delivery location.

Exceptions and Additional Information:

  • Clearance sale items or products marked as “final sale” are non-returnable.
  • In case you receive a damaged, defective, or incorrect product, please contact our Customer Support immediately. We will arrange for a swift resolution.

Our Customer Care team is always available to assist you and ensure a seamless return and refund experience at Quargo.